Cancellation & refunds

Many services on Aestheva take a deposit when you book. The deposit holds the practitioner's time, and the rest of the price is paid at the venue.

If you cancel

• 24 hours or more before your appointment: cancel from your booking page and the deposit is refunded in full to the account you paid from.
• Less than 24 hours before: the deposit is normally kept by the venue. You can ask for a review when you cancel, and the Aestheva team will decide.
• If you don't attend: the deposit is kept.

If the venue cancels

Your deposit is refunded in full, whatever the timing.

Unpaid bookings

When you book, we hold the time for 15 minutes while you pay the deposit. If the payment doesn't complete, the time is released. If a payment arrives after the time has gone to someone else, it is refunded automatically.

How refunds are paid

Refunds go back to the original payment method through our payment partner, Razorpay. They usually reach your account within 5 to 7 working days, depending on your bank.

Questions

Contact us with your booking reference: hello@bookaestheva.com or +91 97784 58883.